Frequently Asked Questions
Frequently Asked Questions
We have a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. Contact us at support@maemilano.com to start a return.
The cost of return shipping is the responsibility of the customer. If your item is defective or damaged upon arrival, we will cover the return shipping cost. Please ship returns to: 4 Peddlers Row Unit #279, Newark, DE 19702, United States.
We are unable to accept returns on sale items, gift cards, or personalized items. These will be clearly marked before purchase.
Once we receive and inspect your return, you'll be refunded to your original payment method within 10 business days.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Processing takes 2–3 business days (Monday to Friday). Transit time is 4–9 business days (Monday to Friday). Total estimated delivery is 6–12 business days.
We offer free shipping on all orders, with no minimum purchase.
Yes! Once your order ships, you'll receive an email with tracking information. You can also track your order on our Track Your Order page.
Can reach us by email at support@maemilano.com or by phone at +13024519134.
Monday to Friday | 09:00 – 17:00 (GMT-08:00)
Saturday and Sunday | Closed
We aim to respond to all inquiries within 24 hours.
Mae Milano is operated by Starvix LLC, located at 651 North Broad Street, Suite 201, Middletown, DE, 19709, United States.
Feel free to drop us a line at support@maemilano.com and we'll get back to you as soon as possible. We appreciate your interest in Mae Milano and look forward to helping you explore our world of fashion!